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Immediate Guidance

What to Do When a Death Occurs

Call Blair-Mazzarella at (718) 282-1164 for specific instructions. The right first step depends on where and how the death occurred.

For immediate funeral-home assistance, call (718) 282-1164.

If there is an emergency or an unexpected death not attended by a medical professional, call 911 or follow local-authority instructions.

Death in a hospital or care facility

Tell the staff that you have selected Blair-Mazzarella Funeral Home and call us. The facility and funeral director will coordinate the required release and next steps. Ask the facility whom your family should contact for personal belongings and medical or administrative questions.

Expected death at home

If the person was under hospice or medical care and the death was expected, follow the provider’s instructions and call the funeral home. The hospice or attending professional will explain its notification and pronouncement process.

Unexpected death at home

Call 911. Do not move the person or disturb the area unless emergency personnel instruct you to do so. Police, emergency medical personnel, or the medical examiner may become involved. After the appropriate authority has responded, call Blair-Mazzarella for funeral-home guidance.

Death away from home

Call Blair-Mazzarella before making independent transportation arrangements. We can discuss coordination with a local funeral home, transportation provider, public authority, airline, or receiving party. Keep the current location and destination information available.

International death or transportation

International arrangements may involve consulates, airlines, permits, translated or authenticated documents, and destination-country requirements. Contact the funeral home promptly. Timelines cannot be guaranteed because outside authorities and carriers control important steps.

Before the arrangement conference

When possible, locate identification, preplanning records, cemetery information, military discharge papers, basic biographical details, and contact information for close family or clergy. You do not need to complete every task before speaking with us.

Options and considerations

Understanding What to Do When a Death Occurs

Immediate need

Call now and review the first funeral-home steps.

International shipping

Understand the parties and documents often involved.

Funeral planning guide

Organize decisions and information for the arrangement conference.
Frequently asked questions

Questions about what to do when a death occurs

Should I call the funeral home before 911?

For an unexpected death or emergency, call 911 first. For an expected death under hospice or medical care, follow the provider’s directions and call the funeral home.

Can the website tell me exactly what will happen?

No. Medical, legal, facility, and public-authority procedures depend on the circumstances. Call for situation-specific guidance.

What if the person had a prearrangement elsewhere?

Tell Blair-Mazzarella and locate any documents you have. A funeral director can review the information and explain the available next steps without making assumptions about transferability.

Available by phone 24/7

We Are Here When You Need Us

Call for immediate assistance, ask a funeral director a question, or begin a thoughtful preplanning conversation.