For immediate assistance, call (718) 282-1164.Do not wait for an email response when the need is urgent. If there is an emergency or the death is unexpected and has not been attended by a medical professional, call 911 or follow the direction of local authorities first.
What to tell us when you call
Share your name and phone number, the name of the person who died, where the death occurred, and which medical facility, hospice, care provider, or public authority is involved. If you do not know an answer, say so. The funeral director will explain which information is needed next.
What happens after the first call
We will review the immediate circumstances, explain the transfer or coordination steps that apply, and schedule an arrangement conversation. The family can then discuss service structure, burial or cremation, clergy or ceremonial preferences, obituary information, merchandise, documents, and timing.
Do not send sensitive information through the website
The online form is useful for a non-urgent follow-up, but it does not replace a phone call or finalize arrangements. Do not submit Social Security numbers, payment information, medical records, or other unnecessary sensitive information.